Privacy policy

Antoinette Atelier respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, communicate with us or otherwise interact with Antoinette Atelier.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information:

• Contact information, such as your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products purchased, order history, transaction details, payment status, returns, cancellations and delivery information.
• Payment information required to process your purchase. Payment details may be collected and processed directly by Shopify and/or our payment service providers. Antoinette Atelier generally receives payment confirmation and transaction information rather than complete payment card credentials.
• Account information, such as login details, preferences and settings, if customer account features are available and you choose to create an account.
• Communications, including information you provide when you contact us regarding an order, enquiry, complaint or other request.
• Device and technical information, such as your IP address, browser type, device type, operating system and other technical identifiers.
• Website usage information, including information about how you browse and interact with our website, such as pages viewed, products viewed and other website activity.
• Marketing preferences, including whether you have chosen to receive promotional communications from us.

We aim to collect only the personal information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Collect Personal Information

We may collect personal information:

• directly from you when you place an order, create an account, subscribe to communications, complete a form or contact us;
• automatically when you browse or interact with our website, including through cookies and similar technologies;
• from Shopify and other service providers that assist us in operating our website and fulfilling orders; and
• from payment providers, delivery providers or other third parties where necessary to provide our services.

How We Use Your Personal Information

We may use your personal information to:

• process and fulfil your orders;
• process payments and confirm transactions;
• arrange delivery of your artwork;
• communicate with you about your orders;
• respond to enquiries, requests, complaints or customer service matters;
• manage cancellations, refunds or other order-related issues;
• maintain and improve our website and customer experience;
• prevent, identify and investigate fraud, misuse or security incidents;
• maintain appropriate business and transaction records;
• comply with applicable legal, regulatory, accounting and tax obligations;
• establish, exercise or defend legal claims where necessary; and
• send marketing or promotional communications where you have chosen to receive them or where otherwise permitted by applicable law.

We process personal information only for legitimate and lawful purposes and, where required, on the basis of your consent.

Marketing Communications

If you choose to receive marketing communications from Antoinette Atelier, we may use your contact information to send you news, product updates, launches, offers or other promotional content.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Choosing not to receive marketing communications will not prevent us from sending you important non-promotional messages relating to an order, payment, delivery or customer service matter.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website, improve performance and, where applicable, support analytics or advertising.

Some cookies are necessary for the operation of the website, while others may be optional.

Where required, you may be provided with options to manage your cookie preferences.

You may also be able to manage or disable certain cookies through your browser settings. Please note that disabling some cookies may affect the functionality or performance of the website.

We may share personal information with trusted third parties where reasonably necessary to operate Antoinette Atelier and provide our services.

These may include:

• Shopify, which hosts and operates our online store;
• payment service providers that securely process payments;
• courier, delivery and logistics providers that deliver orders;
• website, hosting, technology and IT service providers;
• analytics or marketing service providers, where these services are used;
• professional advisers, such as accountants, legal advisers or consultants, where reasonably necessary; and
• government, regulatory, law enforcement or other authorities where disclosure is required or permitted by law.

We may also disclose information where reasonably necessary to protect our rights, investigate suspected fraud or unlawful activity, enforce our terms and policies, or respond to valid legal proceedings.

If Antoinette Atelier is reorganised, transferred or sold in the future, relevant personal information may be transferred as part of that transaction, subject to applicable law.

 

Our Relationship with Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information when you visit or interact with our store in order to provide the technology, security, payment, fraud-prevention and other services that support our website.

Depending on the Shopify features enabled on our store, Shopify may also process information relating to your interactions with our store in order to improve its services, provide personalised experiences, measure performance, prevent fraud or support advertising and marketing features.

Information processed through Shopify may be transferred to or processed in countries outside Sri Lanka.

Shopify handles personal information in accordance with its own privacy practices. For further information about how Shopify processes customer information, please review Shopify's Consumer Privacy Policy and Privacy Portal.

 

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or other external services.

Once you leave our website or interact directly with a third-party service, that third party's privacy practices and terms will apply.

Antoinette Atelier is not responsible for the privacy, security or content of websites or services that we do not control.

We recommend reviewing the privacy policies of any third-party services you choose to use.

 

Children's Privacy

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

 

Security of Your Personal Information

We take reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

We therefore encourage you not to send highly sensitive or confidential information through unsecured communication channels.

 

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information where necessary to:

• fulfil and maintain records of orders;
• provide customer support;
• maintain business, accounting and transaction records;
• comply with tax, legal or regulatory obligations;
• prevent fraud and protect the security of our services;
• resolve disputes; and
• establish, exercise or defend legal claims.

When personal information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it where appropriate and practicable.

 

Your Privacy Rights

Depending on the laws applicable to you, you may have certain rights regarding your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• request deletion of your personal information in circumstances where we are not required to retain it;
• withdraw consent where processing is based on your consent;
• object to or request restriction of certain processing where applicable;
• request a copy of certain personal information in a portable format where applicable; and
• opt out of marketing communications.

These rights may be subject to limitations or exceptions under applicable law.

To exercise a privacy right, please contact us using the details provided at the end of this Privacy Policy.

We may need to request reasonable information to verify your identity before responding to certain requests.