Shipping policy
Last updated: 6 October 2026
At Antoinette Atelier, each artwork is carefully prepared, quality-checked and packaged before it leaves us.
As some artworks are produced or prepared after an order is placed, please allow sufficient time for us to complete your order to the standard we expect before dispatch.
Order Preparation
Please allow approximately 7-10 business days for your order to be prepared before dispatch.
This preparation period may include printing, finishing, framing where applicable, quality inspection and protective packaging.
Some artworks may already be available in stock and, where possible, these orders may be dispatched sooner.
During periods of high order volume, promotional periods, public holidays, supplier delays or circumstances outside our reasonable control, preparation may occasionally take longer.
If we expect a significant delay beyond the estimated preparation period, we will make reasonable efforts to contact you using the details provided with your order.
Business days do not include weekends or public holidays.
Shipping Within Sri Lanka
Antoinette Atelier currently delivers website orders within Sri Lanka only.
Once your order has been dispatched, delivery will generally take approximately 2-5 business days, depending on your location and the delivery provider.
Deliveries to certain regional or remote areas may take longer.
Please note that the estimated delivery period begins after your order has been dispatched, and is separate from the preparation time stated above.
Any applicable delivery charge will be shown at checkout before you complete your purchase.
Delivery Estimates
All preparation and delivery timeframes are estimates rather than guaranteed delivery dates.
While we make every reasonable effort to prepare and dispatch orders promptly, delays may occasionally occur due to courier disruptions, weather conditions, public holidays, supplier delays or other circumstances outside our reasonable control.
Where we become aware of a significant issue affecting your order, we will make reasonable efforts to keep you informed.
Artwork Packaging
Artwork requires careful handling during transportation.
Each order is packaged using protective materials appropriate to the size, format and nature of the artwork.
Packaging methods may vary depending on whether the artwork is unframed, framed, stretched, large format or otherwise requires additional protection.
Our aim is to ensure that your artwork is appropriately protected throughout its journey to you.
Dispatch and Tracking
Once your order has been dispatched, you will receive a dispatch confirmation.
Where tracking is available through the delivery provider, tracking information will also be provided.
Please allow some time after dispatch for tracking information to become active or update within the courier's system.
Delivery Information
Please ensure that your name, delivery address and telephone number are complete and accurate when placing your order.
Antoinette Atelier cannot be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
If an order is returned to us because the delivery information provided was incorrect, incomplete, or the recipient could not be reached after reasonable delivery attempts, additional delivery charges may apply before the order is sent again.
If you notice an error in your delivery information after placing your order, please contact us as soon as possible.
Receiving Your Artwork
We recommend inspecting your parcel and artwork as soon as reasonably possible after delivery.
If the external packaging appears visibly damaged, please take photographs before opening the parcel where possible.
Please retain the packaging until you have confirmed that the artwork has arrived safely.
Damaged Artwork
If your artwork arrives damaged, please contact us as soon as possible.
We recommend notifying us within 48 hours of delivery where possible, particularly where the damage appears to have occurred during transit.
Please provide:
- your name and order number;
- clear photographs of the artwork and the damage;
- photographs of the external and internal packaging; and
- photographs of any visible damage to the parce.
Please retain all packaging while the matter is being reviewed, as this may be required when investigating the issue with the delivery provider.
Once we have reviewed the matter, we will work with you toward an appropriate resolution in accordance with our Returns, Refunds & Damages Policy.
Delayed or Lost Shipments
If your order has not arrived within the expected delivery period, please contact us and we will assist in checking its status with the delivery provider.
Occasional courier delays do not necessarily mean that a parcel has been lost.
Where a shipment is confirmed as lost in transit, Antoinette Atelier will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Policy Updates
As our delivery services expand, this Shipping Policy may be updated to reflect new destinations, delivery methods and applicable requirements.
Contact Us
For any questions regarding preparation, dispatch, tracking or delivery, please contact:
Antoinette Atelier
Email: antoinetteatelier.art@gmail.com
Phone: +94 77 980 1055